Shipping & Returns

RETURNS & EXCHANGES

Our Promise

Here at Little Heifer Coffee we appreciate your business. We guarantee customer satisfaction. Your order will go out within 2 business days of ordering. It is roasted upon order to ensure that you receive the freshest coffee available.

We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.

Refund Requirements

When requesting a product refund or an exchange, we require customers to ship back at least 80% of the original order of opened product.

Any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see table below. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.

    

1 LB BAG:

Must return at least 12oz.

5 LB BAG:

Must return at least 4.0 lbs

*If you do not return any product, you will not receive any refund or be able to exchange the product.

* There may be a 15% restocking fee for Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees and will be applied at Little Heifer Coffee's discretion on a case by case basis.

Exchanges

If you are unhappy with anything that you receive from Little Heifer Coffee or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the Refund Requirements above).

The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. Little Heifer Coffee is not responsible for damage during shipping.

In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.

Shipping

Your order will go out within 2 business days of ordering. It is roasted upon order to ensure that you receive the freshest coffee available.

Shipping Cost

Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, reshipping costs, and any damaged incurred on the way to Little Heifer Coffee. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx Next-Day Air, 2ND Day Air, or 3RD Day Select.